Help Lines

After-hours GP Helpline
The helpline is staffed by nurses and GP’s to provide out of hours health advice. The service is for non-urgent conditions which can be treated by a doctor during normal work hours. There is NO 24 medical practice in the Scone area. For after hours medical treatment you can go to a local hospital.
T: 1800 022 2222

Alcohol and Drug Information Service
A 24 hour, NSW statewide telephone service providing education, information, referral, crisis counselling and support about illegal drugs such as heroin, ice and cannabis, and legal drugs such as alcohol. Calls are confidential and anonymous. Further online information: www.yourroom.com.au.
T: 1800 422 599 – Rural and regional NSW
T: 02 9361 8000 – Local call within the Sydney area

beyondblue Support Service
Get immediate help for depression and anxiety. The service also provides online chat and email contact.
T: 1300 22 4636

Child Protection Helpline
To report suspected child abuse or neglect. Operated by Department of Child Services (DoCS) 24 hours.
T: 132 111

Karitane Careline
Child and family health nurses assist with a wide range of issues relating to infants and children from birth to five years of age including sleeping routines, toilet training, feeding, behaviours, development milestones and common childhood illness. The service operates seven days a week. An email service is also available but responses may take one to two days.
E: Karitane.online@swsahs.nsw.gov.au
T: 1300 227 464

Kid’s Helpline
Kids Helpline is Australia’s only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.
T: 1800 55 1800

Lifeline
Crisis support and suicide prevention.
T: 13 11 14

Mental Health Line
A 24 hour counselling service in NSW.
T: 1800 011 511

MotherSafe
MotherSafe provides advice for women and healthcare practitioners about exposures during pregnancy and breastfeeding, including prescription medications, over-thee-counter medications, street drugs, infections, radiation and occupational exposures. The service operates Monday to Friday, 9am until 5pm.
T: 1800 647 848 – free call from non-metropolitan areas
T: (02) 9382 6539 – local call within the Sydney area

NSW Poisons Information Line
Advice on human poisoning for the general public and health professionals. It operates out of the Children’s Hospital at Westmead and is a 24 hour service. The service does NOT provide advice for poisoned pets and you are advised to contact your local veterinary clinic.
T: 131 126.

NSW Rape Crisis Centre
Incorporating the National Sexual Assault, Domestic and Family Violence counselling line. Operating 24 hours.
T: 1800 424 017

Parentline
Free professional help for parents and carers, of children aged between 0-18 years old, in NSW.
T: 1300 130 052

Suicide Call Back Service
The Suicide Call Back Service provides free nationwide professional telephone and online counselling for anyone affected by suicide.
T: 1300 659 467

Surgery Access Line
Independent advice for patients and general practitioners on surgery waiting times and options.
T: 1800 053 456

Tresillian Parent’s Help Line
Speak to a qualified child and family health nurse on any aspect of parenting children aged up to five years.
T: 1800 637 357

Victims Access Line
Providing support and information for victims of crime.
T: 1800 633 063